Global Distribution Systems Fares and Ticketing — Basic

A foundational programme on GDS-based airline fare construction and ticket issuance. Builds the practical skills a frontline ticketing agent needs: pricing one-way and return journeys, applying routing fares, reading rules, and issuing tickets through the GDS.

4 classes · In-person classroom · English

What you will learn

Upon completing this course, you will have the skills to:

Price and ticket airline journeys
Identify how a fare is applied to the journey
Read, interpret, and apply routing fare rules
Retrieve and interpret fare quotes, rules and tickets
Issue tickets

Course content

The key topics that are covered during this course include:

Fare selection process
Journey types
Pricing units versus fare components
Reading rules to quote penalties and understand fare conditions
Mileage fares and principles
Reading fare calculation lines
IATA definitions and resolutions

Who should attend

This course is recommended for:

Reservation and ticketing desk agents
Travel agents
Airline ticket agents
Business Process Outsourcing (BPO) and call center agents
Any travel and airline professional involved in issuing air tickets

Certificate awarded

A Certificate of Completion is awarded to participants who successfully pass the final exam.